Computer Terms
1: 9 bit SIMMs have how many pins?
A: 30
2: How many bits is the system data
bus for a Pentium Processor?
A: 64
3: How many bits is the data bus for
a 486DX4 processor?
A: 32
4: A serial data port on your PC
would have how many pinouts?
A: 9
5: How many wires does the standard
IDE drive cable have?
A: 40
6: How big is the conventional
memory in a PC?
A: 640K
7: How many bits is the system bus
for a 386SX processor?
A: 16
8: How many bits is the system bus
for a 386DX processor?
A: 32
9: What is the maximum length for a
parallel cable?
A: 15 ft.
10: What IRQ does the real time
clock use?
A: 8
11: What form of software can also
be called firmware?
A: System BIOS
12: What would you set your
multimeter to if you wanted to detect an AC ripple?
A: AC Voltage
13: After you install a new floppy
drive and restart the system, the floppy drive light stays on constantly and
you get an “FDD Controller Failure” POST error. What is the problem?
A: Floppy cable on backwards
14: What type of port communicates
information to a peripheral device one bit at a time?
A: Serial port
15: Should you wear a grounding
strap when servicing a CRT monitor?
A: No
16: What are the 4 types of DC voltage
usually produced by a power supply?
A: +5V
-5V
+12V
-12V
17: If your monitor just shows dots
when you turn it on, what is most likely the problem?
A: Bad Video RAM
18: You have 2 hard drives installed
on your primary EIDE controller. You install a CD-ROM on your secondary EIDE
controller. What jumper setting would you use for the CD-ROM?
A: Master
19: What factor determines the
amount of RAM a CPU can control?
A: Width of the Address Bus
20: What would you use to clean a
monitor screen?
A: Anti-static spray
21: Missing slot covers on a PC can
cause what problem?
A: Overheating
22: A 15 pin, three row, female
connector on the back of a PC would be used for?
A: VGA/SVGA port
23: On a laser printer the primary
corona does what?
A: Places a uniform negative charge on the photosensitive drum.
24: The correct AT command to tell a
modem to hang up is?
A: ATH
25: Using a portion of hard disk
space to serve as RAM is called?
A: Virtual Memory
26: The AT command to tell a modem
to dial a number is?
A: ATD{number}
27: How many pins does a Joystick or
MIDI port connector have?
A: 15
28: How can you tell that a PC has
successfully completed its Power on Self Test (POST)?
A: A single beep at startup
29: Locations in memory are referred
to as?
A: Addresses
30: On a laser printer, the laser
beam performs what function?
A: Changes the charge on the photosensitive drum
31: Which electrical component will
hold a charge even when no voltage is being applied?
A: Capacitor
32: What is the IDE CMOS/BIOS limit
for the size of a hard drive?
A: 528 million bytes or 504 MegaBytes
33: You can probably determine that
a monitor is working, even though it is not connected to a PC, by performing
what action?
A: Turn up the brightness to see if the raster appears.
34: What purpose does the system ROM
serve?
A: Starts the system when the computer is turned on.
35: A SIMM stick has 9 DRAM chips.
How many bits wide is it?
A: 8 bits + parity
36: What is the difference between
SRAM and DRAM?
A: SRAM has built in switches and does not have to be refreshed.
37: What type of printers are
considered impact printers?
A: Dot Matrix and Daisy Wheel
38: How does a Pentium Pro processor
differ from a Pentium processor?
A: Pentium Pro has onboard L2 cache
39: What is the binary equivalent of
decimal 3.
A: 011
40: In order for a device to
communicate with the CPU is must have?
A: An I/O Address
41: The lower the SIMM access rate
the ___________ the memory.
A: Faster
42: Your PC is working perfectly,
but you notice the power supply fan has stopped working. What should you do?
A: Replace the power supply
43: What does DMA stand for?
A: Direct Memory Address
44: Capacitance is measured in units
called?
A: Farads
45: The default memory address for
the monochrome region of memory is?
A: B0000 - B7FFF
46: What does PIO stand for?
A: Programmed Input/Output
47: In serial communication, the
setting 8,N,1 means?
A: 8 data bits, no parity, 1 stop bit
48: The 2 most important
considerations when selecting a surge suppressor are?
A: Clamping speed and Clamping voltage
49: Your sound card locks up your
parallel port tape device when both are running. What is probably the problem?
A: IRQ conflict
50: You apply a password to CMOS but
later forget it. What should you do?
A: Clear the CMOS by shorting the CMOS jumper.
51: What should you do before you
attempt to discharge a CRT?
A: Turn power off before removing power source.
52: High humidity can cause what
type of problem?
A: It can cause electrical current to bleed around the chips causing shorts.
53: When using an anti-static wrist
strap, the best place to attach the grounding clip is?
A: To the frame of the PC
54: On a laser printer, what moves
the toner from the drum to the paper?
A: Transfer Corona
55: The default I/O address for COM1
is?
A: 3F8
56: ESD occurs between two objects
that have?
A: Different electrical potentials
57: How many pins does a serial port
connector have?
A: 9
58: What function does the power
supply perform?
A: Converts AC current into DC current.
59: On a dot matrix printer, a good
image on one side of the page and a poor image on the other side of the page
would mean what?
A: Platen out of alignment
60: A mouse begins to move
erratically jumping around when moved. What is the problem?
A: Dirty mouse
61: Which AT command is used to
reset a modem?
A: ATZ
62: What information is stored in
CMOS or PRAM?
A: Date and time. CPU and memory size characteristics. Floppy and hard disk
configuration data.
63: The term "ESD" refers
to?
A: Electrostatic Discharge.
64: How do you dispose of a PC
battery?
A: Check the battery label information for special disposal procedures.
65: How can you limit the chance of
AC line noise?
A: Install the computer system on its own power circuit.
66: You suspect a virus has entered
your computer. What will not be affected by the virus?
A: CMOS or ROMBIOS
67: What will happen when shadowing
is enabled in a computers BIOS?
A: Instructions stored in various ROM chips are copied into extended memory.
68: What does an IRQ allow interface
cards to do?
A: Interrupt the CPU to request service.
69: Which ports use IRQ4?
A: COM1 and COM3
70: What uses IRQ3?
A: COM2 and COM4
71: What IRQ is assigned to the
floppy disk controller?
A: IRQ6
72: How can you tell if the CMOS
backup battery is going bad?
A: Computer will start losing the date and time.
73: How many intelligent devices can
be daisy-chained together from a standard SCSI controller?
A: Seven (8 if you include the adapter card)
74: If a SCSI card is controlling
both external and internal devices where would the terminators need to be
located?
A: The terminating resistor must be disabled on the controller, and both the
last internal and last external devices on the chain must be terminated.
75: What is the default resolution
of a VGA monitor?
A: 640x480
76: What does TSR stands for?
A: Terminate and Stay Resident.
77: Which allows faster access; RAM,
ROM, or virtual memory?
A: RAM
78: When installing a high capacity
hard disk drive on older machines, what might you have to upgrade?
A: ROM System BIOS
79: What is parity error?
A: Indicates a problem with data stored in memory (Bad RAM).
80: What type of a connector does a
parallel cable have?
A: DB25
81: A parallel printer cable has a
DB25 connector on one end and a _____________ connector on the other end.
A: Centronics
82: Software or firmware embedded in
chips on the circuit board which determines compatibility.
A: BIOS
83: The design of the ISA bus only
allows for support of 16 MB of memory. If that is the case, how can a computer
support 64MB of memory?
A: By page swapping
84: Hard drives start out
essentially blank. They need to have their sectors defined on each track. In
addition, the sectors have to be marked so that data can later be found and
retrieved. This process is called?
A: Low level formatting
85: LPT2 uses what I/O address?
A: 278
86: What are I/O addresses and what
do they do?
A: Communication ports between a device and the CPU.
87: An error detection technique
consisting of a cyclic algorithm performed on each block or frame of data by
both sending and receiving modems.
A: Cyclic Redundancy Checking (CRC)
88: How many programs may reside in
the HMA?
A: Only One at a time.
89: This step of the Electrographic
Printing process puts a uniform negative charge on the drum, erasing the
electrical image of the previous page.
A: Conditioning
90: Serial cables can be longer than
parallel ones, with the maximum recommended length for a serial cable being?
A: 50 ft.
91: This topology uses a hub instead
of a single trunk cable. Individual workstations extend from the hub, each
connected by its own cable. Signals are broadcast to all stations or passed
from station to station.
A: Star
92: How many transceivers can be
integrated onto a Thicknet backbone?
A: 100
93: Consider the following scenario:
You are looking at a laser printer that prints perfectly formed letters that
smear easily. Using what you know about the EP process, what assembly would you
suspect?
A: Fuser
94: What was the first CPU to come with
a built-in coprocessor?
A: 486DX
95: DC2000, DAT, and QIC80 are all
examples of what?
A: Tape media
96: What type of motherboard has a
soft power-on switch?
A: ATX
97: What occurs during the writing
part of the EP print process?
A: An image of 0Vdc charge is ‘written’ to the drum with a laser
98: The first CPU to have a 64bit
data path was?
A: 586
99: What are the 6 steps of Laser
Printer process?
A: cleaning
charging
writing
developing
transfer
fusing
100: Where do you terminate SCSI?
A: At both ends
101: Which bus supports both 8 &
16 bit cards?
A: ISA
102: What should the resistance of a
good 15amp fuse be?
A: 0
103: How do you disable bus
mastering on a notebook?
A: in CMOS
104: What would cause your IP
address to change each time you log onto the network?
A: A DHCP server has been installed.
105: Software embedded on
motherboard is referred to as?
A: firmware
106: What are the jumpers on a
network card used to set?
A: I/O address
107: You want to be sure your PC is
connected to the network. What you should do?
A: ping the server
108: Which is not a form of a
network?
A: NAN (National area Network:)
109: Which of the following is not a
kind of virus?
A: directory
110: What must never be connected to
the same UPS the PC is using?
A: laser printer
111: Which of the following is a
type of parallel port?
A: ECP
112: Which one of the following uses
a DMA channel?
A: Sound Card.
113: When you boot up your computer
you get a “Fixed disk” error. What is the cause?
A: Incorrect CMOS settings.
114: What is do you need to connect
to a networks resources?
A: access rights
115: What is another name for
twisted pair cable?
A: 10baseT
116: What protocol do you use to
transfer a file over the Internet?
A: FTP
117: What is ATAPI?
A: Mass storage hard drive
118: What must you have for a PCMCIA
card to work?
A: Software Enabler
119: What does LBA do on older PCs?
A: Allows them to access drives over 504 MB.
120: What should you do before
taking case off your computer?
A: Unplug all cables.
121: What is the I/O address for the
hard disk controller?
A: 1F0h
122: What is the 34 pin connector
used for on an I/O card?
A: Floppy
123: When do you need to discharge a
CRT?
A: When you’re replacing an internal component
124: What is the I/O address for
COM2?
A: 2f8h
125: What is the I/O address for
COM4?
A: 2e8h
126: Which connector cannot be used
for SCSI cabling?
A: 15 pin Centronics
127: In Peer-to-peer networks which
of the following statements is true?
A: Each PC can access any other PCs data.
128: Which bus has up to a 16bit
path?
A: ISA
129: What sort of chip has 168 pins?
A: DIMM
130: Which port can you plug an ISA
card or device into?
A: ISA, EISA, VL
131: The Pentium II chip has a cache
size of?
A: 512K, 256K
132: How many pins does a SVGA
monitor cable have?
A: 15
133: A series 300 error is a problem
with the ______.
A: Keyboard
134: At the end of a SCSI chain you
should use a terminator. This terminator is actually what?
A: a resistor
135: What does the acronym SCSI
stands for?
A: Small Computer Systems Interface
136: A label with the term
“WARNING!” on it means what?
A: A Potential for personal injury
137: A path of circuitry that
connects the CPU to the expansion slots is called?
A: A Bus
138: What type of measurement is used
for CPU speed?
A: MHz
139: When you begin to diagnose a
computer problem, what is the best way to differentiate between a hardware and
a software problem?
A: Boot from a "clean boot" diskette.
140: Which is a feature of EIDE
devices?
A: ATAPI compliant
141: What data access width is used
by Micro Channel Architecture (MCA)?
A: 16 & 32 bit
142: Which system board has a 64-bit
bus?
A: PCI
143: On a hard disk, Tracks are
divided into?
A: Sectors
144: Which processor chip was the
first with the ability to multitask?
A: 386
145: Which type of 486 chip runs
twice as fast internally?
A: 486DX2
146: Which type of 486 chip runs at
33mhz on the system board and 99mhz internally?
A: 486dx4
147: Which processor chip was the
first to be considered fault tolerant?
A: Pentium
148: Which peripheral port provides
the FASTEST throughput to a laser printer?
A: Parallel port
149: Which hardware component
controls serial port communications?
A: UART 16550
150: On a 16-bit ISA bus, IRQ2 us
elevated to which higher level interrupt?
A: 9
151: A part of a computer or other
electronic device that can be readily replaced in the field on a service call,
and does not require any soldering or other special equipment is called?
A: Field Replaceable Unit (FRU)
152: What is thinnest PCMCIA card,
measuring 3.5 mm in thickness?
A: TYPE I
153: Which processor chip has a
disabled math coprocessor on board?
A: 486SX
154: What does the acronym RTS stand
for?
A: Request To Send
155: What computer chip holds the
computer’s configuration information?
A: CMOS
156: What does CMOS stand for?
A: Complimentary Metal Oxide Semiconductor.
157: Which processor uses Socket 7?
A: Pentium
158: Which type of PCMCIA card
supports Hard Drives?
A: Type III
159: In the Binary numbering system,
a (1) represents a jumper being shorted and a (0) represents a jumper being
open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3
be set?
A: 011
158: Which of the following
statements is true?
A: Each SCSI device must have its own ID
159: When connecting a ribbon cable
to a connector, how do you know which direction to plug it in?
A: The colored line in the cable goes to pin #1
160: Resistance is measured in?
A: Ohms
161: What does the statement
"Current Drive is no longer valid" mean?
A: Your current drive is either a network drive that is no longer connected, or
a disk drive with no disk in it.
162: How can you disable bus
mastering for a PC card?
A: BIOS on the card.
163: Which of the following items
would require you to comply with EPA disposal guidelines?
A: Battery
164: The ESD wrist strap is designed
to protect PC Components or Service Technicians ?
A: Both
165:. Which processor uses slot 1?
A: Pentium II
166: What does the term BIOS stand
for?
A: Basic Input/Output System
167: Which part of the laser printer
should not be exposed to sunlight?
A: Photosensitive Drum
168: The stage of laser printing
where the image is transferred from drum to paper is called?
A: Transfer Stage
169: Which component of the laser
printer must be vacuumed or replaced during preventive maintenance?
A: Ozone filter
170: To prevent toner from sticking
to a laser printer’s heat rollers you should apply?
A: Oil
171: During preventive maintenance
on a dot matrix printer, you should never lubricate?
A: Print head pins
172: What 2 items would you use to
clean plastic covers on printers?
A: Mild, soapy water clean, lint free cloth
173: If you notice your dot matrix
printer is starting to print faint, patchy and intermittent characters, what would
probably fix the problem?
A: Change the ribbon
174: ESD damage can be caused by?
A: Placing an I/O Controller Card in a non-conductive plastic bag
175: What device prevents power
interruptions?
A: Battery backup units (UPS)
176: What is the best way to protect
your computer during an electrical storm?
A: Disconnect all external cables and power cords
177: Can a monitor hold a charge
even after you have unplugged it?
A: Yes
178: What should you do first when
troubleshooting a faulty monitor?
A: Check the connections to the power source and to the computer.
179: When you measure an unknown
voltage source, you should always start the meter set on the _________ setting
possible to prevent damage to the meter.
A: Highest
180: How many Ohms should your meter
register if you are testing a good circuit?
A: 0
181: What is happening during the
initial memory test at boot-up?
A: The system is checking to see that contiguous memory is installed.
182: Your computer determines the
amount of memory present, the date/time, and which communication ports and
display adapters are installed during what phase?
A: Power On Self Test (POST)
183: What is a common complication
when adding a 1.6GB IDE hard drive to an older system?
A: The System BIOS needs to be upgraded.
184: If your hard drive light is
constantly blinking while you are using one of your applications, this could be
a sign of what?
A: That you need to add RAM
185: How can you best prevent ESD
when working on a computer?
A: Place components on an anti-static mat Wear a grounding wrist strap.
186: A grounding wrist strap
contains what?
A: A resistor
187: This symbol represents what?
|
_______|_______
__________
___
A: A Ground
188: Which is both a 16 and 32 bit
bus?
A: EISA
189: The DC voltage on most circuit
boards is?
A: +5 volts
190: What type of controller will
support both internal and external CD-ROMs?
A: SCSI
192: How many pixels does a standard
VGA display have in its native graphics mode?
A: 640x480 pixels
193: When the files on your hard
drive are not stored in consecutive clusters, it is said to be?
A: Fragmented
194: What command would you type to
fine out how much and what type of memory you have available?
A: MEM
195: You just bought a new video
card. What is an important question to answer before installing ?
A: What are the available IRQ's
196: How long should you wait for
the CRT to discharge before opening the case?
A: 60 minutes or more.
197: What can be used to ensure your
power supply is not interrupted?
A: Uninterrupted Power Supply (UPS)
198: When is the risk of ESD the
greatest?
A: During low humidity (Dry) and cold.temperatures.
199: A user calls and says his PC
was working fine yesterday but he turned on this morning and he is getting an
error that reads "Invalid System Disk". What could be the problem?
A: Floppy in drive A:
200: What would it mean if you did
not hear any beeps when you boot your computer?
A: Bad or disconnected speaker.
201: What is the cheapest way to
access the Internet?
A: Dial Up access
202: If a monitor only displays blue
or green, or combinations of blue and green, what is the problem?
A: The RED electron gun is broken.
203: When you power up the monitor,
it displays a “301” error code, what is the problem?
A: Keyboard
204: What type of output device
should never be hooked up to a switch box?
A: Laser printer
205: Does it matter which lead of a
voltmeter is connected to an AC circuit?
A: No
206: Does shadowing normally occur
in conventional or extended memory?
A: Extended
207: What does Full Duplex mean?
A: Simultaneous Transmit and Receive
208: Do PCI cards need IRQs?
A: No. PCI cards don't use IRQs, they use "Interrupt Levels",
numbered A,B,C and D.
209: If the output from the power
supply drops from +12 Volts to +11.3 Volts, what should you do?
A: Nothing, a slight power drop or increase is acceptable.
210: The resolution of a monitor
will always ultimately be determined by what?
A: The number of triads
211: What is the correct handshake
signals used in serial data transfers?
A: Data Terminal Ready and Data Set Ready (DTR/DSR)
212: How many DMA channels are on a
16-bit ISA system?
A: 8
213: What is the maximum length for
a narrow, slow, SCSI-2 chain?
A: 20 ft.
214: What is the first step to be
performed after installing a new blank hard drive?
A: Partition the hard drive.
215: What product must you use to
clean the rubber rollers on a printer?
A: Denatured Alcohol
216: What type of connection ports
do most modems have?
A: RJ-11
217: In the AT type PCs, the system
BIOS is most commonly located where in memory?
A: The 64K just below address FFFFF.
218: In Inkjet technology, the
droplets of ink are deflected towards the paper by what?
A: Electrically charged plates
219: External modems are usually
connected to which type of ports?
A: Serial
220: What does EMI stand for?
A: Electromagnetic Interference
221: If a laser printer keeps
grabbing more than one sheet of paper at a time, the problem is most likely?
A: Paper has picked up too much moisture.
222: What are the 3 types of modem
transmission protocols?
A: Xmodem
Ymodem
Zmodem
223: If the characters printed on a
dot matrix appear chopped off at the top, what is the likely problem?
A: Misaligned printhead
224: How many 72 pin SIMMs are
needed to make a bank on a Pentium PC?
A: 2
225: What is the most popular type
of modem protocol?
A: Zmodem
226: Will you ever find ISA slots on
a laptop PC?
A: No
227: What does the term MODEM stand
for?
A: Modulator Demodulator
228: What is the fasted type of
expansion bus?
A: PCI
229: Most Pentium CPUs run on what
voltage?
A: 3.3 Volts
230: You have just replaced the
toner cartridge in a laser printer. The first few sheets come out smudged. What
should you do to fix this?
A: Run a few blank sheets trough until smudging stops.
231: What 2 types of ports can a
mouse use?
A: PS/2
Serial
232: How many logical drives can an
EIDE hard disk be divided into?
A: 24
233: A laser printer generates a
totally black sheet. What could cause this?
A: No power to the primary corona
234: The distance between two
adjacent phosphors of the same color on the CRT screen is known as?
A: Dot pitch
235: How often should you clean a
CD-ROM laser?
A: Never touch the laser in a CD-ROM
236: The decimal equivalent of the
binary number 0111 is?
A: 7
237: When you send print to your
laser printer, the sheets come out blank. What is most likely the cause?
A: No power to the transfer corona.
238: When testing household current,
you should read how many volts between the neutral and the ground?
A: 0
239: What IRQ does LPT2 use?
A: 5
240: You boot a computer and get the
message “No ROM basic, system halted”. What is the problem?
A: There is no active partition
241: A bi-directional parallel cable
is also known by what specification?
A: IEEE 1284
242: If your monitor only shows a
single line, what is probably the problem?
A: Bad yoke coil
243: When cleaning the keys on a
keyboard, you should use?
A: All- purpose cleaner.
244: An error code 20 on an HP laser
printer signifies what?
A: Memory overflow
245: Improper installation of the
floppy drive ribbon cable can cause permanent damage to your PC?
A: False
246: What are the P8 and P9
connectors?
A: They connect the power supply to the motherboard.
247: Transferring multiple bits of
data over several conductors at one time is what type of communication?
A: Parallel
248: When a power cable and a
printer cable get too close together, what might occur?
A: EMI
249: Should you plug a laser printer
into a UPS?
A: No
250: What is the primary advantage
of parallel communication over serial?
A: Speed
251: Every VGA video card has what?
A: RAM
252: Intermittent lockups and
reboots are a sign of what?
A: Bad power supply
253: Standard US household current
is?
A: 120 Volts AC, 60 Hz
254: What is the I/O address is used
for COM3?
A: 3E8
255: What is are the 3 types of
networks?
A: LAN
WAN
MAN
256: The base, emitter, and
collector are all parts of what?
A: Transistor
257: What type of electrical device
allows current to only flow in one direction?
A: Diode
258: What type of processor has
built in math coprocessor and cache?
A: Pentium
259: How often does Dynamic RAM
(DRAM) need to be refreshed?
A: Every 16 milliseconds
260: What is the electrical symbol
for a resistor?
A: A zig zag line /\/\/\/\
261: In an IDE hard drive the
minimum storage unit is called a?
A: Sector
262: What must be installed at the
end of a SCSI chain?
A: Terminating resistor
263: The acronym HDI stands for?
A: Head to disk interference
264: With a dot matrix printer,
light then dark print is most commonly caused by?
A: Erratic ribbon advancement
265: Your client gets garbage
characters when trying to print a document. Which of the questions listed below
could you ask? (choose all that apply)
A: Occurrence (how often)?
Do you have a sample?
What applications are being used?
Where is the printer located?
266: Which of the following should
be considered when storing laser printer paper? (choose all that apply)
A: Location
Temperature
Humidity
267: Which bus type was introduced
by IBM and was not accepted by the industry?
A: MCA
268: What device takes advantage of
EMF spooling?
A: Printer
269: What device can you use to
prevent power surges to your computer?
A: Surge Suppressor
270: What is the purpose of the
Modem?
A: Turns digital signals into analog signals and vice versa.
271: The major difference between
ESD and EMI is?
A: EMI is recoverable, ESD is not.
272: You are testing a household
electrical outlet. If you test the ground & neutral wires, you should get
what reading?
A: 0
273: Unused memory in the reserved
area is called?
A: UMB (Upper Memory Blocks)
274: The 384K of memory region
between 640K and 1MB is called?
A: Upper or Reserved Memory
275: Which of the following is not
internet related?
A: X.400
276: What is the purpose of a
Thermal Fuse?
A: In case the low voltage power supply overheats.
277: You get a call from a user
complaining that his computer consistently locks up after only 5 minutes of
operation. What is the possible cause?
A: Faulty power supply
278: What types of Cache memory are
available on a Pentium Pro CPU?
A: L1 & L2
279: The EIDE specification allows a
maximum of how many hard drives?
A: 4
280: The most common size of floppy
drive in use today is?
A: 3 ½ “, 1.44 MB
281: Floppy drive letters are
determined by?
A: Position of the drive on the floppy cable.
282: The ROM chip located on the
motherboard stores?
A: System BIOS
283: How many bytes are stored in a
hard drive sector?
A: 512
284: What is a common connector for
a serial port?
A: DB9
285: Which device can protect
against power sags?
A: UPS
286: A customer calls and says that
his monitor light is on but he has no display. His PC apparently seems to boot
OK and is running. What is the first thing you would do?
A: Check the monitor adjustment controls
287: What tool would you use to
properly discharge the CRT ?
A: High voltage probe
288: The video BIOS is normally
located at what memory address?
A: C0000 - C7FFF
289: What would you use to clean the
printhead on a dot-matrix printer ?
A: Denatured Alcohol
290: What size is the FAT for a
floppy drive?
A: 12-bit
291: What is the most common way to
access the CMOS Setup program?
A: Press DEL key at boot-up
292: How much memory could the 8086
processor address?
A: 1 MB
293: An old IBM PC gives you a POST
error code of 1701. What does this point to?
A: Hard Drive Controller
294: Where are the Upper memory
blocks located?
A: Reserved Memory
295: What is the one thing that all
Viruses’ try to do?
A: Copy itself
296: When servicing a dot matrix
printer, which component gets very hot ?
A: Printhead
297: What action will enable more
applications to run simultaneously?
A: Add RAM
298: What DMA channel does a floppy
drive use?
A: 2
299: The monitor power LED is 'on'
but the monitor screen is completely dark. The least likely cause of the
problem is:
A: System RAM problem
300: How may standard levels of
interrupts are provided on the 8-bit ISA bus (XT-class computer)?
A: 8
301: What specifies your hard disk
configuration?
A: ROM BIOS
302: After doing a low-level format,
what would be the next step in configuring the hard drive in a system?
A: Partition hard disk
303: After displaying the directory
of a floppy disk, a different floppy is inserted into the drive. The contents
of the original floppy continues to display regardless of the director requests
on the other floppies placed in the drive. You remove the drive in question and
install it into your test system, and it does not exhibit the problem. You
should next replace the what?
A: Floppy drive ribbon cable
304: During the boot process, a
system first counts memory from where?
A: System board
305: A customer attached an external
drive to his notebook computer but the computer is not recognizing it. What
should be considered?
A: The cables are attached firmly?
The external drive has been pre-loaded with the appropriate software?
The external drive was attached before the computer was on?
The external drive is turned on?
306: Suppose that you have a
"solid" failure, and the maintenance package identifies several
possible field replaceable units (FRUs) that will resolve the problem. What
should you do after turning the power off?
A: Replace the indicated parts, one at a time in the recommended sequence,
until the problem is resolved; return unused FRUs to stock.
307: When considering replacement of
a PC's power supply, one should be concerned about? (choose two)
A: Voltage and ampere rating
Size and shape, on/off switch placement, and wattage
308: Which components could cause a
blank screen?
A: Power supply
Video card
CPU
RAM
309: A keyboard locks up
intermittently even when replaced with a new keyboard. What is the LEAST likely
cause of the problem?
A: A second bad keyboard
310: What questions could be asked
to determine if a problem is software or hardware related? (choose all that
apply)
A: Does the computer BEEP during the boot phase?
Did peripheral devices initialize, i.e. printers?
Will hardware components pass diagnostics?
311: Which of the following would be
a logical first step in trouble shooting a PC?
A: Define the circumstances of the problem
312: During the normal PC boot
process, what is activated first?
A: ROM BIOS
313: What is the first thing you
could do to check for damage to a printer after receiving it?
A: Unbox it and examine it for physical damage.
314: When measuring AC (Alternating
Current) with a multimeter, is it important to maintain the proper polarity.
A: False
315: Which FRU can be considered
both an input and output device?
A: SCSI Host adapter
316: HIMEM.SYS gives you any kind of
error during startup. This usually means what?
A: Bad RAM
317: Memory addresses located in the
first 640K of memory are known as?
A: Conventional Memory
318: Extended memory is also called?
A: XMS
319: Which driver allows you to
access HMA?
A: HIMEM.SYS
320: How many pins does a narrow
SCSI-2 cable have?
A: 50
321: What are the 3 basic components
of hard drive geometry?
A: Cylinders
Heads
Sectors/Track
322: When not in use, it is very
important to keep 5 1/4 diskettes where?
A: In their protective sleeves
323: How many Megabytes is a 2 x 32
SIMM?
A: 8 (2 X 32 = 64/8)
324: What device uses IRQ15?
A: Secondary Hard Drive Controller
325: The TWO primary performance
restraints for mass storage devices are?
A: Disk Access speed
Rate of transfer
326: If you have a device using
IRQ2, then you should not have any other device using which other IRQ?
A: IRQ9
327: How large is the reserved
memory area?
A: 384K
328: System software stored on
non-volatile memory chips (ROM) is called?
A: Firmware
329: In a 16-bit environment, what
is the most clusters a partition can have?
A: 64K
330: What is the 8042 chip used for?
A: Keyboard controller
331: If you replace the battery and
the date & time clock is still malfunctioning, then you probably have what
type of problem?
A: Bad motherboard
332: What is the maximum number of
floppy drives you can have on any one PC?
A: 2
333: When configuring a new network
interface card for installation, what would be a valid I/O address?
A: 360
334: Can you use a standard
multimeter for measuring a monitors high voltage output?
A: No
335: Should a Computer technician
attempt to open a power supply in order to repair it?
A: No
336: When do you need to use Line
Conditioners?
A: When you have severe power problems.
337: Do Surge Suppressors offer
really good protection for computer equipment?
A: No
338: If you check a good 4 amp fuse
with the ohmmeter set at 20 what reading would you get?
A: 0.0
339: How much memory did the 8086 and
8088 computers have?
A: 640k
340: How much memory could a 80286
computer address?
A: 16MB
341: How would you clean a floppy
drive?
A: Denatured alcohol
342: What code is entered on the FAT
table to designate the last cluster a file uses?
A: FFFF
343: What code is entered on the FAT
table to designate a bad cluster?
A: FFF7
344: You have a old PC with a MFM
hard drive which boots occasionally for no reason. How would you fix this?
A: Back it up and then perform a low-level format.
345: What SCSI feature allows
multiple devices to be chained together?
A: All devices have unique IDs.
346: Which type drives get logical
letter assignment first, SCSI or IDE?
A: IDE
347: How much memory could a 386 or
above computer address?
A: 4GB
348: If you have a laser printer
connected to your PC, which one would you turn on first?
A: Laser printer
349: If your monitor is making a
high pitched noise, what might the problem be?
A: Bad video controller
350: At what location on the hard
drive will you find Master boot record?
A: Cylinder 0, Head 0, Sector 1
351: A customer complains his
printer doesn't work but the light is on. What is the first thing you should do
to correct the problem?
A: Make sure the printer is on-line.
352: Toner particles have what type
of charge?
A: Negative
353: You are testing a household
electrical outlet. If you test hot & neutral wires, you should get what
reading?
A: 110-120v
353: You are testing a household
electrical outlet. If you test hot & ground wires, you should get what
reading?
A: 110-120v
354: Which will cause more damage to
your computer system components, EMI or ESD?
A: ESD
355: Which components in your PC is
most susceptible to ESD damage?
A: CMOS
RAM
I/O controller cards
356: Which COM port does the mouse
usually use?
A: COM1
357: After replacing a motherboard,
what should you do with the adapter cards?
A: Put them all back in their original slots.
358: Why would you never want to
test computer circuits with a standard Ohmmeter?
A: Ohmmeters provide their own current which may damage internal components.
359: Which type of fire extinguisher
would you use to fight a computer or electrical fire?
A: Class C
360: What do you set your Volt-Ohm
meter to in order to test a fuse?
A: Ohms
361: Which is the easiest component
to environmentally recycle?
A: Toner Cartridge
362: Which part of the computer is
most likely to be effected by EMI?
A: CMOS
363: If the digital multimeter is
set for DC, Ohm and 20k, what will it read while measuring a good 2 amp fuse?
A: 0.00
364: What does this symbol
represent?
A: SCSI Port
365: What is not typically
considered a FRU?
A: System Chassis
366: What PC part would require you
to follow EPA guidelines when you dispose of it?
A: CMOS battery
367: What do you use to discharge
the CRT?
A: resistor
368: When replacing a power supply
in a computer, how do the black wires connect to the mother board?
A: They face each other on the insides of the plugs.
369: If your monitor has random dots
on it, the problem most likely is with the?
A: Video Card
370: Which of the following devices
can send and receive information from other devices? (Choose 2)
A: Serial Port
Parallel port
371: What causes “Soft” memory
errors?
A: Random program events
372: What causes “Hard” memory
errors?
A: Bad SIMM or Short in circuit
373: How many electron guns does a
color monitor use?
A: 3
374: What is the best ground source
for a conductive work bench?
A: AC Outlet
375: The Keyboard uses what IRQ?
A: IRQ1
376: On a wall outlet, which side is
neutral?
A: The longer slot
377: The SCSI boot drive must be
have which ID?
A: 0
378: The binary address of the SCSI
host adapter is usually?
A: 0111
379: How much data can a 5” CD
store?
A: 650MB
380: A PC with a 486DX2 processor
runs internally at 50Mhz. What speed would its external logic be running?
A: 25Mhz
381: Which device provides the
fastest access to large video files?
A: SCSI hard drives
382: When connecting two external
SCSI hard disks to a computer, where can you connect the second hard drive?
A: Any open SCSI port on the computer
An open SCSI port on the first hard drive
383: When installing a SCSI CD-ROM
drive, you must set the CD-ROM SCSI adapter to what?
A: An unused SCSI address.
384: Which device provides the
fastest data access time?
A: RAM
385: What does the CPU do? (choose
all that apply)
A: Executes program instructions
Performs math functions
Controls input/output operations
386: What specification covers PC
hard cards?
A: PCMCIA
387: Which would you have to upgrade
to install an EIDE drive?
A: Controller board
388: Which peripheral port provides
the FASTEST throughput to laser printers?
A: Parallel
389: A 25-pin female connector on
the back of your computer will typically be?
A: Parallel Port
390: COM1 is typically represented
by which of port?
A: 9 pin male
391: A 14.4 modem should transmit at
_____ bits per second.
A: 14,400-15,000
392: A modem could be attached to
which port?
A: ASYNC port
393: A customer has one printer on
LPT1 and wants to add another printer. To which port could it be connected?
A: COM1
LPT2
COM2
394: What is a type of preventive
maintenance used on a hard drive?
A: Disk check diagnostics
395: Which should you use for
cleaning Mylar-protected LCD screens?
A: Alcohol-impregnated wipes
396: It is most important to keep
hard drives and diskettes away from? (choose two)
A: Magnetic devices
Temperature extremes
397: What questions would you ask to
determine if the display is working?
A: Is there a video cursor or action on the screen?
Did the computer beep or chime?
Is there high voltage static on the screen? Is the video display brightness and
contrast turned up?
398: Which monitor would provide the
highest level of performance?
A: VGA
399: A multimeter can be use to
perform tests on which of the following? (choose all that apply)
A: To test a capacitor
Testing diodes
Testing transistors
400: In order for a modem to accept
data, which of the following signals must be present? (choose all that apply)
A: Carrier detect
Receive data
401: What part of the PC performs
the POST?
A: ROM BIOS
402: What error code identifies a
floppy drive problem?
A: 601
403: Can EMI affect the display on a
monitor?
A: YES
404: In a laser printer which
component will not cause a paper jam?
A: Scanner unit
405: What resistance in Ohms should
be displayed when testing a speaker in a computer?
A: 0
406: On an AT computer, which IRQ
could not be used for a network card?
A: 1
407: DMA is managed with a
controller chip on the system board. How many channels can a single controller
chip manage?
A: 4
408: On a floppy cable, the
connector with the twist will be come which drive letter?
A: A
409: You have a printer on LPT1, you
want to install another printer. To which port should it be connected?
A: LPT2
410: On a leased line installation a
known good external modem shows no carrier detect light. What is most likely
the problem?
A: Phone line
411: To clean the plastic case of a
PC you would use?
A: Damp cloth
All purpose cleaner
412: Which processor chip was
introduced in 1984 and has 130,000 transistors?
A: 80286
413: The_____ chip is found in most
AT class computers.
A: 80286
414: Which was the first processor
chip to have onboard cache?
A: 486
415: What type of bus is used in
laptops?
A: PCMCIA
416: To avoid ESD when working on a
PC, you should? (choose two)
A: Assure that you and the PC are at the same electrical charge level
Use anti-static spray liberally
417: ESD potential decreases with
the use of what?
A: A wrist strap
418: ESD would cause the most damage
to which component?
A: Expansion board
419: One of the major components of
a PC is the Central Processing Unit (CPU) which can be best described as:
A: The area where all of the processing takes place.
420: Which type of system board is
the MOST likely will be best if you want maximum performance and future
compatibility?
A: PCI
421: What REQUIRES an anti-static
bag for transport?
A: I/O controller
422: Which was the first interface
to embed the controller within the drive housing?
A: IDE
423: Which type of interface can
exchange data without the use of microprocessor?
A: SCSI
424: The host adapter of a SCSI
interface is usually set to what ID?
A: 7
425: How many pins do Dot matrix
printers commonly use?
A: 9 or 24
426: How does a thermal printer
produce images?
A: With heat and special thermal paper
427: Using paper that is to coarse
in a laser printer can cause what problem?
A: Premature wear to the paper path
428: Which bus type can reach a peak
transfer rate of 33Mbps?
A: EISA
429: What type of expansion bus does
an AT bus support?
A: 8 and 16 bit slots
430: What is the highest binary
number that can be referenced on a three position jumper block?
A: 7 (0111)
431: What is the problem with an
interlaced monitor?
A: It can flicker and cause eye strain.
432: In a normal text mode a monitor
can display?
A: 80 columns by 25 lines.
433: The resolution for the CGA
standard monitor is?
A: 320x200-4 colors
434: The resolution for the VGA
standard monitor is?
A: 640x480-16 colors
435: The resolution for the SVGA
standard monitor is?
A: 800x600-16 colors
436: The resolution for the XGA
standard monitor is?
A: 640x480-65,536 colors
437: Of the two types of keyboards
Capacitive and Switch, which is more prone to failure?
A: Switch
438: When referring to keyboards,
what does debouncing mean?
A: Cleans up electrical noise.
439: A mode of data transmission
characterized by regular time periods and no start or stop bits is called?
A: Synchronous
440: Which serial data transmission
mode is faster, synchronous or asynchronous?
A: Synchronous
441: Does a byte equal one character
or one word?
A: One character.
442: You have two modems connected
over a phone line and one modem is dropping characters. What is the most likely
problem ?
A: The modem is not configured correctly.
443: Which prong on the AC plug is
the Phase side?
A: The shorter one
444: A Power Supply is rated in?
A: Watts
445: The fusing unit of a laser
printer uses what 2 elements to bond the image to the paper?
A: Heat and Pressure
446: Why should you change an ink
jet cartridge instead of refilling it?
A: With a new cartridge you are also replacing the jets
447: You have a printing resolution
of 200dpi. What does that mean?
A: 200 dots per inch
448: The transfer corona wire in a
laser printer has what type of charge?
A: Positive
449: A printwire can be found in
what type of printer?
A: Dot Matrix
